LEGAL — PRIVACY
Privacy Policy
How Cardcrest Purnululu collects, uses, stores, and protects personal information when you reserve a poker table, join a tournament, book a private event, or dine with us.
01 — INTRODUCTION
Policy Overview
This Privacy Policy explains how Cardcrest Purnululu collects, uses, discloses, and protects personal information when you visit our offline poker venue, use our website, or engage with our services. The policy applies to all personal information collected through our website, phone reservations, in-person interactions, and event bookings.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services, you agree to the practices described in this policy.
EFFECTIVE DATE
This policy is effective as of 23 September 2026 and replaces any previous versions. We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
02 — INFORMATION WE COLLECT
Personal Information Categories
We collect personal information that is reasonably necessary for our functions and activities as an offline poker venue and dining establishment.
- CONTACT DETAILS Name, email address, phone number, and postal address when you make a reservation or enquiry.
- IDENTIFICATION Date of birth or proof of age to verify you are 21 or older, as required by our venue policy.
- TRANSACTION DETAILS Payment information, booking history, and preferences for poker tables or dining.
- EVENT DETAILS Information about private poker events or corporate bookings, including attendee names and dietary requirements.
- TECHNICAL DATA IP address, browser type, and cookies when you use our website.
Sensitive Information
We do not collect sensitive information (such as health, biometric, or government identifiers) unless you voluntarily provide it and it is necessary for a specific service. For example, if you inform us of a dietary requirement for a private event, we will only use that information to accommodate your needs. We will obtain your consent before collecting any sensitive information.
03 — HOW WE COLLECT INFORMATION
Collection Methods
We collect personal information directly from you when you interact with our venue or website.
- 01 When you make a table reservation online, by phone, or in person.
- 02 When you register for poker tournaments or private events.
- 03 When you place a dining order or use our table-side service.
- 04 When you contact us via email, phone, or our website contact form.
- 05 When you visit our venue and are recorded on CCTV for security purposes.
Indirect Collection
In some cases, we may collect information about you from third parties, such as booking platforms or event organisers. If you book through a third-party platform, we receive your contact and booking details from that platform. We will take reasonable steps to ensure you are aware of this collection and the purposes for which it is used.
04 — USE OF PERSONAL INFORMATION
Primary Purposes
We use your personal information to provide and improve our offline poker and dining services.
- RESERVATIONS To process and manage table reservations, poker tournament registrations, and private event bookings.
- AGE VERIFICATION To verify your age and identity for entry to our 21+ venue.
- DINING & PAYMENTS To provide table-side dining and bar service, including processing payments.
- COMMUNICATION To communicate with you about your bookings, changes to events, or important venue updates.
- CUSTOMER SUPPORT To respond to your enquiries and provide customer support.
Secondary Purposes
With your consent, we may use your information for marketing communications about upcoming poker tournaments, special events, or dining offers. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails. We do not sell your personal information to third parties.
05 — DISCLOSURE OF PERSONAL INFORMATION
Third-Party Service Providers
We may disclose your personal information to third-party service providers who assist us in operating our venue and website.
- PAYMENT PROCESSORS To handle transactions securely.
- BOOKING PLATFORMS That manage table bookings and event registrations.
- IT & HOSTING Providers that store and process data on our behalf.
- MARKETING PLATFORMS For sending emails and newsletters (with your consent).
- SECURITY & CCTV Monitoring services for venue safety.
Legal Obligations
We may disclose personal information if required by law, such as to comply with a court order, regulatory requirement, or law enforcement request. We will only disclose information to the extent necessary to meet the legal obligation. We will take reasonable steps to notify you of such disclosure unless prohibited by law.
06 — DATA STORAGE AND SECURITY
Storage Practices
We store personal information in secure electronic and physical systems, including cloud-based servers and on-site records.
- ELECTRONIC DATA Stored on servers located in Australia or other jurisdictions with comparable privacy protections.
- PHYSICAL RECORDS Reservation logs and similar records are kept in locked cabinets at our venue.
- RETENTION We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Security Measures
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use encryption for data transmission and secure payment processing. Access to personal information is restricted to authorised staff who need it to perform their duties. We regularly review our security practices and update them as necessary.
07 — YOUR RIGHTS AND CHOICES
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.
- REQUEST ACCESS Contact us using the details provided in the 'Contact Us' section below.
- RESPONSE TIME We will respond to your request within a reasonable timeframe, usually within 30 days.
- IDENTITY VERIFICATION We may need to verify your identity before providing access.
Opt-Out and Deletion
You can opt out of marketing communications at any time and request deletion of your personal information where it is no longer needed for the purposes for which it was collected. To opt out, use the unsubscribe link in any marketing email or contact us directly. We will delete your information unless we are required to retain it by law or for legitimate business purposes.
09 — CONTACT US
Privacy Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the details below.
10 — POLICY UPDATES
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with a new effective date. We will notify you of material changes by email or a prominent notice on our website, where appropriate. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.