Terms and Conditions

01 — Acceptance of Terms

Binding Agreement

Your entry into Cardcrest Purnululu or use of any service constitutes acceptance of these Terms and Conditions. If you are booking on behalf of a group, you confirm you have authority to bind all members of that group to these terms.

Acceptance occurs upon entry, reservation, or purchase. Group bookings require one authorised representative who accepts responsibility for the entire party. These terms form the entire agreement for venue use and supersede any prior discussions.

Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website, and the effective date will be updated accordingly. Continued use of the venue after changes are published constitutes acceptance of the revised terms.

Material changes will be highlighted on the website. You should review this page periodically to stay informed. The current version supersedes all prior versions.

02 — Age and Entry Requirements

21+ Only

Cardcrest Purnululu is a 21+ venue. You must be at least 21 years of age to enter, play poker, dine, or attend any event. Valid government-issued photo identification is required for entry and may be requested again at any time during your visit.

• Australian driver's licence
• Passport
• Proof-of-age card
• Digital IDs may be accepted at our discretion

We reserve the right to verify age at any time. If you cannot provide acceptable identification, you will be refused entry or asked to leave without a refund.

Right to Refuse Entry

We may refuse entry or service to any person at our discretion, including those who appear intoxicated, disruptive, or in breach of these terms. No refunds will be provided in such cases.

Refusal may be based on safety or security concerns. A smart casual dress code applies; we may deny entry to anyone wearing clothing we deem inappropriate. Banned patrons will be notified in writing.

03 — Poker Room Conduct

Fair Play and Integrity

All poker games at Cardcrest Purnululu are conducted with real cards and professional dealers. Cheating, collusion, or any form of unfair play is strictly prohibited and will result in immediate removal and potential legal action.

Dealers and floor staff have final authority on all rulings. Electronic devices may be restricted at tables to protect game integrity. Players must follow standard poker etiquette at all times.

Prohibited Conduct

The following are prohibited anywhere in the venue:

• Verbal or physical abuse
• Harassment of any kind
• Intoxication
• Smoking inside
• Use of illegal substances
• Any behaviour that disrupts the poker room or other players

Violations may result in ejection without refund. Repeated violations may lead to a permanent ban. We cooperate with law enforcement when necessary.

Dealer and Floor Authority

Our professional dealers and floor staff are responsible for game integrity and table management. Their decisions on rules, disputes, and table assignments are final.

Players may request a floor ruling if they disagree with a dealer. Floor rulings are binding. Abuse of staff is grounds for immediate removal.

04 — Table Reservations and Cancellations

Reservation Process

Poker table reservations can be made online, by phone, or in person. A deposit may be required for peak times or private tables. Your reservation is confirmed only upon receipt of confirmation from us.

Reservations are subject to availability. We may require a minimum spend for certain tables. Group bookings may have additional terms. To reserve a table, call +61 2 8091 4726.

Cancellation Policy

Cancellations must be made at least 24 hours before your reservation time to avoid a fee. Late cancellations or no-shows may incur a charge equal to the deposit or minimum spend.

• Cancellations within 24 hours: 50% of deposit forfeited
• No-shows: full deposit forfeited
• We may waive fees in exceptional circumstances at our discretion

Changes to Reservations

You may modify your reservation subject to availability. Significant changes, such as date or time, are treated as new reservations and may require a new deposit.

Contact us at least 24 hours in advance for changes. We cannot guarantee the same table or time. Changes are confirmed via email or phone.

05 — Tournament Participation

Tournament Entry

Tournament entry fees and structures are published on our website and at the venue. By entering a tournament, you agree to the specific tournament rules announced before play begins.

Entry fees are non-refundable once the tournament starts. Late entries may be accepted at our discretion. We reserve the right to cancel or modify tournaments.

Prize Distribution

Prizes are distributed according to the announced payout structure. Winners must provide valid identification and may be required to sign a release for promotional purposes.

Prizes are paid in Australian dollars unless otherwise stated. Taxes are the winner's responsibility. Unclaimed prizes are forfeited after 30 days.

Player Conduct

Tournament players must adhere to the same conduct rules as cash game players. Collusion, chip dumping, or any unfair play will result in disqualification and forfeiture of entry fees.

Dealer and floor rulings are final. Disqualified players must leave the venue immediately. We may report cheating to relevant authorities.

06 — Private Events and Corporate Bookings

Booking Requirements

Private poker events and corporate bookings require a signed agreement and a non-refundable deposit. The agreement will specify the date, time, number of players, tables, and any catering requirements.

Deposit amount is typically 50% of the estimated total. Final numbers must be confirmed 7 days before the event. Additional services may incur extra charges.

Cancellation by Client

Cancellations for private events must be made in writing at least 14 days before the event date to receive a partial refund of the deposit. Cancellations within 14 days forfeit the full deposit.

• Cancellations 14+ days: 50% of deposit refunded
• Cancellations under 14 days: no refund
• Rescheduling is subject to availability and may incur a fee

Venue Cancellation

We may cancel a private event due to unforeseen circumstances. In such cases, we will refund all payments made, but we are not liable for any other costs incurred by the client.

We will provide as much notice as possible. Alternative dates may be offered. Our liability is limited to the amount paid.

07 — Dining and Bar Service

Table-Side Dining

We offer table-side restaurant and bar service during opening hours. You may order food and beverages while playing poker. All food and drink must be consumed in designated areas.

Menu items are subject to availability. Dietary requirements should be communicated in advance. We reserve the right to refuse service of alcohol.

Responsible Service of Alcohol

We practice responsible service of alcohol in accordance with NSW law. We will not serve alcohol to anyone under 21, intoxicated, or disorderly. Patrons may be asked to leave if they become intoxicated.

Acceptable ID is required for alcohol purchases. We may limit or refuse service at our discretion. Intoxicated patrons will not be permitted to play poker.

Payment

All dining and bar charges must be settled before leaving the venue. We accept major credit cards and cash. A surcharge may apply to card payments.

Split bills are available for groups up to 6. No tabs are permitted without prior arrangement. Prices are in Australian dollars and include GST.

08 — Liability and Indemnity

Limitation of Liability

To the extent permitted by law, Cardcrest Purnululu is not liable for any loss, damage, or injury suffered by visitors, including loss of personal property, gambling losses, or indirect damages.

Visitors are responsible for their belongings. We do not provide gambling advice. Our liability is limited to the amount paid for services.

Indemnity

You agree to indemnify Cardcrest Purnululu against any claims, damages, or expenses arising from your breach of these terms or your conduct at the venue.

This includes damage to venue property. You are responsible for your guests' conduct. Indemnity survives termination of these terms.

Consumer Guarantees

Nothing in these terms excludes any rights you may have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded.

You may be entitled to a refund or compensation for major failures. This clause does not limit those rights. For more information, visit the ACCC website.

09 — Intellectual Property

Ownership

All content on this website and within the venue, including the name 'Cardcrest Purnululu', logo, text, graphics, and images, is owned by us or our licensors and protected by intellectual property laws.

You may not reproduce, distribute, or modify any content without written permission. Trademarks may not be used in connection with any product or service without consent. Unauthorised use may result in legal action.

Permitted Use

You may view and print pages from this website for your personal, non-commercial use only. Any other use requires our prior written consent.

You may not use our content for commercial purposes. Linking to our website is permitted if it does not imply endorsement. We may revoke permission at any time.

10 — Dispute Resolution and Governing Law

Dispute Resolution

If you have a dispute with Cardcrest Purnululu, please contact us first to attempt resolution. We will respond within 14 business days. If unresolved, the dispute may be referred to mediation in Sydney, NSW.

Mediation is a precondition to litigation. Each party bears its own mediation costs. Nothing prevents you from seeking urgent injunctive relief. Contact us at [email protected].

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of NSW.

This applies regardless of your location. Any legal proceedings must be brought in NSW courts. If any provision is invalid, the remainder remains in effect.